Refund Policy

This Refund Policy explains the circumstances under which refunds may be available for purchases or paid services provided through test.thenewdaylearning.com .

---

1. General Policy

We aim to provide users with clear information about our paid services before a purchase is completed. Please review the relevant test series, course, or service details carefully before making a payment.

Unless otherwise stated for a particular service, payments made for digital test series, practice materials, courses, or other digital services are generally non-refundable once access has been provided.

2. Eligible Refunds

A refund may be considered where a payment has been successfully deducted but the purchased service or access has not been provided because of a technical or other issue attributable to the Platform.

Refund requests will be reviewed individually based on the circumstances of the transaction and the nature of the issue reported.

3. Duplicate Payments

If the same transaction is accidentally charged more than once for the same service, the duplicate payment may be eligible for a refund after the transaction details have been verified.

4. Technical Problems

If you experience a technical problem after making a payment, please contact us and provide details of the transaction and the problem encountered.

We may first attempt to resolve the technical issue or restore access before considering a refund.

5. Non-Refundable Circumstances

Refunds will generally not be provided for a change of mind, failure to use a purchased service, incomplete use of a test series, or failure to achieve a desired examination score or result.

6. Refund Request

To request a refund, please contact us with your registered email address, transaction details, the service purchased, and a clear description of the reason for your request.

7. Review of Refund Requests

Refund requests may be reviewed to verify the transaction, determine whether access was provided, and establish whether the circumstances meet the requirements of this Refund Policy.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment arrangements, or applicable requirements. Any updated version will be published on this page with a revised "Last updated" date.

9. Contact

If you have questions about this Refund Policy or wish to submit a refund request, please contact us at contact@henewdaylearning.com .