Help Center

Welcome to the Help Center for test.thenewdaylearning.com . Here you can find guidance for common account, test, password, technical, and other Platform-related issues.

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1. Account and Registration

To use features that require an account, register with a valid email address and complete the required verification process. Keep your account information accurate and your login credentials secure.

If you experience a problem while creating or accessing your account, first check that the information you entered is correct. If the problem continues, contact us for assistance.

2. Email Verification

If you have not received an email verification message, check your spam, junk, or promotional folders and make sure that the email address associated with your account is correct.

If you still cannot verify your email address, contact us using the email address provided below.

3. Password Reset

If you have forgotten your password, select the "Forgot password?" option on the login form and enter the email address associated with your account.

If an account is found with the submitted email address, a password reset link will be sent to that email address. Follow the instructions in the email to create a new password.

4. Changing Your Password

Logged-in users can change their password through the password management option available in their account. You may be required to verify ownership of your registered email address before completing the process.

5. Taking a Mock Test

Select an available test and follow the instructions displayed on the test page. Read the instructions carefully before starting and make sure that you have a stable internet connection.

Test features, time limits, scoring methods, and retake availability may vary depending on the particular test.

6. Test Results

After completing a test, available result and performance information may be displayed according to the features of that test.

If you believe that your result has been calculated incorrectly, please provide the relevant test and question details when contacting us.

7. Technical Problems

If a page or test does not work correctly, first refresh the page and check your internet connection. You may also try using an updated version of a modern web browser.

If the problem continues, provide details such as the affected page, error message, device, browser, and a screenshot where appropriate.

8. Incorrect Questions or Answers

If you find a question, answer, or explanation that appears to contain an error, please report it to us with the relevant test, question number, and details of the issue.

9. Payments and Plans

The Platform is currently available to students without payment. Paid plans and additional services may be introduced in the future.

When paid plans become available, information about pricing, features, validity periods, payment methods, and applicable conditions will be provided before purchase.

10. Refunds

If paid services are introduced, refund eligibility will be governed by the applicable Refund Policy.

If you experience a payment-related problem, please contact us with your registered email address and relevant transaction details.

11. Privacy and Cookies

Information about how personal information is handled is available in our Privacy Policy. Information about cookies and similar technologies is available in our Cookie Policy.

12. Contact Support

If you cannot resolve your issue using this Help Center, please contact us at contact@thenewdaylearning.com with a clear description of your problem.