Frequently Asked Questions

Here are answers to some of the most common questions about test.thenewdaylearning.com , including user accounts, mock tests, passwords, payments, subscriptions, and technical issues.

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1. Is registration free?

Yes. Creating an account on the Platform is currently free. Students can register and use the available free features without making a payment.

2. Do I need an account to take a mock test?

Some tests or features may be available without an account, while other features may require you to register and log in. Account requirements may vary depending on the particular test or service.

3. How do I verify my email address?

After registration, a verification link may be sent to the email address associated with your account. Open the link in the email to complete the verification process.

4. I did not receive my verification email. What should I do?

Check your spam, junk, or promotional folders first. Make sure that the email address entered during registration is correct. If you still cannot find the email, you may contact us for assistance.

5. I forgot my password. How can I reset it?

Click the "Forgot password?" option on the login form and enter the email address associated with your account. If the account is found, a password reset link will be sent to the registered email address.

6. Can I change my password?

Yes. Logged-in users can use the password-change option available in their account. Password changes may require verification of ownership of the registered email address.

7. Can I change my name or email address?

Yes. You can update your profile information through the profile section of your account. Changing your email address may require verification of the new email address.

8. Can I take a mock test more than once?

Retaking a test depends on the particular test and the rules associated with it. Where retakes are permitted, you may attempt the test again to practise and improve your performance.

9. What happens if my internet connection is interrupted during a test?

A temporary loss of internet connectivity may affect your ability to continue the test or submit your answers. If this happens, reconnect to the internet and return to the test as soon as possible.

10. How is my mock-test score calculated?

Scores are calculated according to the rules and marking structure configured for the particular mock test. The scoring method may vary between different examinations or test series.

11. Can I review my answers after completing a test?

Where the feature is available, you can review your answers, correct answers, and other performance information after completing a test.

12. Can I see my previous test results?

Where test history is supported, your previous attempts and performance information may be available through your account. The availability of historical results may depend on the particular test or feature.

13. I found an incorrect question or answer. What should I do?

If you believe that a question, answer, or explanation contains an error, please contact us and provide the relevant question number and details of the issue so that it can be reviewed.

14. Are these official examination tests?

No. Our mock tests are designed for practice and examination preparation. They should not be treated as official examinations or as a substitute for information issued by the relevant examination authority.

15. Are paid plans currently available?

The Platform is currently free for students. Paid plans may be introduced in the future, and details regarding their features, pricing, and validity will be published when they become available.

16. How long will a paid plan remain valid?

If paid plans are introduced, each plan may have a specified validity period. The applicable validity period and conditions will be clearly stated before purchase.

17. What happens when a paid plan expires?

Access to features included in an expired plan may end when the validity period expires. Users may be able to renew or purchase another plan if such options are made available.

18. What happens if money is deducted but my plan is not activated?

If a payment is successfully deducted but the purchased service or plan is not activated, please contact us with your registered email address and transaction details so that the payment and account can be reviewed.

19. Can I request a refund?

Refund eligibility depends on the circumstances of the purchase and the applicable Refund Policy. Please review our Refund Policy for further information.

20. Can I use the Platform on a mobile phone?

Yes. The Platform is designed to be accessible through modern web browsers on computers and mobile devices. However, the experience may vary depending on the device, browser, and screen size.

21. What should I do if the website or a test is not working properly?

First, refresh the page and check your internet connection. If the problem continues, please contact us and provide details about the affected page, feature, error message, and device or browser being used.

22. How can I contact you?

For questions, technical problems, feedback, account issues, or other enquiries, you can contact us at contact@thenewdaylearning.com .